Customer Experience Lead - Flexible Schedule

Socket.dev; Kokomo (IN); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Paid holidays/vacation/sick

Stock/loyalty programs

Job summary

TJ Maxx in Kokomo, Indiana, is seeking energetic associates to deliver an outstanding customer experience and support store operations. You will help promote loyalty programs, train others, and maintain a clean, organized front‑of‑store environment while working with a collaborative team at a Fortune 100 retailer in a busy retail setting.

Qualified candidates are flexible for nights and weekends, understand merchandising, and can multi‑task with strong communication.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi‑tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurate and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment the role may have employee hazard orcf ihq‑tb3 mission — the SUP Period Fei se». We are a special TRX? Sit un shui — versus Sutri — l. 9 2024 . U; 70 ‑‑ A B H?? Actually can't parse. This snippet has some weird characters at the end.
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Communication

Teamwork

Training

Job description

TJ Maxx in Kokomo, Indiana, is seeking energetic associates to deliver an outstanding customer experience and support store operations. You will help promote loyalty programs, train others, and maintain a clean, organized front‑of‑store environment while working with a collaborative team at a Fortune 100 retailer in a busy retail setting.

Qualified candidates are flexible for nights and weekends, understand merchandising, and can multi‑task with strong communication.