Customer Experience Lead — Flexible Hours & Growth

bookmans-careers; Flagstaff (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Bookmans Exchange in Flagstaff, AZ, is seeking a full-time Customer Service Manager to oversee all aspects of the Customer Service Department and foster a friendly, customer-focused environment. You will train and support staff, monitor interactions, resolve concerns, perform cashier duties, and assist with Gallery merchandise circulation while adhering to company policies.

The role requires strong leadership, cash handling, and POS knowledge, with a flexible schedule including weekends and

Qualifications

• Excellent communication, leadership and customer service skills.
• Ability to coach, train, and support staff while promoting a positive customer experience.
• Able to assign and distribute work while working collaboratively with management and team members.
• Ability to resolve customer concerns and de-escalate situations in a professional manner.
• Strong cash handling and POS knowledge.
• Knowledge of pricing, trading, discount systems, and company policies and procedures.
• Strong decision-making, problem-solving, mediation, and time management skills.
• Able to maintain knowledge of current inventory, backstock, and market trends.
• Able to adapt to a flexible working schedule with early mornings, evenings, mid-shifts, weekends, and Manager-On-Duty shifts.
• Must be able to stand for extended periods, lift up to 40lbs, and maintain a cleanly and organized work environment.

Responsibilities

• Oversee all aspects of the Customer Service Department while fostering a friendly, customer-focused environment.
• Train, guide, and support store staff, ensure exceptional customer service, monitor customer interactions, resolve customer concerns, perform cashier duties as needed, assist with the circulation of Gallery merchandise, and support daily store operations while working within company policies and procedures.

Skills

Communication skills

Leadership

Customer service

Coaching staff

Conflict resolution

Cash handling

POS knowledge

Time management

Job description

Bookmans Exchange in Flagstaff, AZ, is seeking a full-time Customer Service Manager to oversee all aspects of the Customer Service Department and foster a friendly, customer-focused environment. You will train and support staff, monitor interactions, resolve concerns, perform cashier duties, and assist with Gallery merchandise circulation while adhering to company policies.

The role requires strong leadership, cash handling, and POS knowledge, with a flexible schedule including weekends and