Customer Experience Lead Clerk

Metro Market; Madison (WI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Employee assistance program

Associate discounts

Tuition reimbursement up to $21,000

Job summary

The Kroger Family of Companies in Madison, WI is seeking team members to deliver outstanding customer service in-store. You will assist customers, learn product details, and promote cheese specials while maintaining fresh, accurately prepared items.

This role emphasizes safety, teamwork, and guest satisfaction, with opportunities to grow within a large national grocery operation. On-site, part of Store Operations, offering comprehensive benefits and flexible schedules.

Qualifications

• Current food handlers permit once employed.
• Knowledge of basic math.
• High school diploma or equivalent.
• Second language: spoken, read and/or written.

Responsibilities

• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products in the department and store.
• Gain knowledge of department products and respond to questions with suggestions.
• Offer product samples to help customers discover items they inquire about.
• Inform customers of cheese specials.
• Train and coach associates to perform duties effectively.
• Provide customers with fresh products ordered with correct portion sizes to prevent shrink.
• Measure, prepare and mix ingredients per recipe using kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality for freshness; review sell-by dates and take action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand store layout and locate products on request.
• Stay current with ads (present, future, seasonal).
• Maintain awareness of inventory/stocking conditions; note discrepancies.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers; maintain logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify management of needed repairs.
• Notify management of accidents.
• Report safety risks, theft, fraud or illegal activity.
• Perform essential functions with or without reasonable accommodation.

Skills

Basic math

Second language

Education

High school diploma or equivalent

Food handlers permit

Job description

The Kroger Family of Companies in Madison, WI is seeking team members to deliver outstanding customer service in-store. You will assist customers, learn product details, and promote cheese specials while maintaining fresh, accurately prepared items.

This role emphasizes safety, teamwork, and guest satisfaction, with opportunities to grow within a large national grocery operation. On-site, part of Store Operations, offering comprehensive benefits and flexible schedules.