Customer Experience Lead

Mackenthun's Fine Foods; Minnetrista (MN); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Earned Safe & Sick Time

Shift differentials for working Sunday

10% discount at Mackenthun’s locations

Referral bonuses

Dietitian services

Job summary

Mackenthun's Fine Foods seeks a Part-Time Customer Experience Lead to ensure every shopper leaves with a positive impression. You will handle complaints, coordinate frontline operations, train cashiers, and collaborate across departments to resolve issues quickly.

The role requires night and weekend availability, strong problem solving, and excellent English communication. Join a team that values service, accuracy, and friendly, efficient customer care.

Qualifications

• High School Diploma or Equivalent.
• Proven experience in a customer service or coordination role in a fast-paced environment.

Responsibilities

• Handle customer complaints and escalations professionally.
• Coordinate and manage day-to-day customer service operations.
• Work with internal departments to resolve concerns, ensuring consistency and high-quality service.
• Process orders, returns, and exchanges according to company policies.
• Assist with training and development of cashiers and courtesy clerks.
• Minimize losses by accurate cashiering, product handling, and till management.
• Ensure compliance with all relevant policies, procedures, and legal requirements.

Skills

Customer service

Escalation handling

Coordination

Cashier management

Training and development

Problem solving

Google Suite

Education

High School Diploma or Equivalent

Experience in customer service or coordination role

Tools

Google Workspace

Job description

Description

Join our team as a Part-Time Customer Experience Lead! This role is perfect for someone who enjoys helping people, solving problems and making sure our customers have a great experience. Night and weekend availability needed.

Key Responsibilities

• Handle customer complaints and escalations in a professional and effective manner
• Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery
• Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
• Process order, returns, and exchanges according to company policies
• Assist with training and development of cashiers and courtesy clerks
• Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
• Ensure compliance with all relevant policies, procedures, and legal requirements

Requirements

Education & Experience

• High School Diploma or Equivalent
• Proven experience in a customer service or coordination role, preferably within a fast paced environment

Skills & Competencies

• Must be able to speak, read and write the English language
• Strong problem solving abilities with a customer focused approach
• Strong organizational and multi tasking skills
• Ability to work effectively independently and as part of a team
• Comfortable using Google Suite

Working Conditions and Physical Demands

• Constant standing, use of hands, reaching, and communicating
• Frequent walking
• Occasionally need to stoop, kneel or crouch
• Occasional heavy liftings up to 25 poundsFast paced, multi faceted environment

Benefits Summary:

Part Time

• Earned Safe & Sick Time
• Shift differentials for working Sundays & Holidays
• 10% discount at any Mackenthun’s locations
• Referral bonuses
• Dietitian services