Part-Time Shift Lead

Sam’s Italian Foods; Auburn (ME); On-site; USD 18,000 - 22,000; Part time

Job summary

Sam’s Italian Foods is seeking a dependable Part-Time Shift Lead to support daily operations, lead team members, and provide an exceptional guest experience. Responsibilities include customer service, order preparation, POS transactions, shift coordination, stocking, sanitation, and adherence to safety standards.

This role requires strong communication, problem-solving, and cash handling abilities, with flexibility to cover shifts as needed in a fast-paced restaurant environment.

Qualifications

• Previous leadership, keyholder, supervisory, or shift coordination experience preferred or required.
• Previous experience in retail, restaurant, hospitality, customer service, or similar environment is desired.

Responsibilities

• Lead and support team members during shifts to ensure friendly, efficient service.
• Open, operate, and close the location according to procedures.
• Assign workstations, coordinate breaks and staffing as needed.
• Greet guests, take orders, and assist with menu selections.
• Enter orders into POS and process transactions.
• Prepare, assemble, package, or serve products per recipes and standards.
• Monitor order accuracy, quality, speed, and guest satisfaction.
• Escalate complex issues to the manager on duty.

Skills

Leadership

Customer service

Job description

We are seeking a dependable and customer-focused Part-Time Shift Lead to support daily operations, lead team members, provide an exceptional guest experience, and maintain a clean, safe, and efficient work environment. This role will assist with customer service, order preparation, point-of-sale transactions, shift coordination, stocking, cleaning, food safety, cash handling, and other operational duties in accordance with company policies and applicable regulations.

Part-Time Shift Lead Responsibilities

• Lead and support team members during assigned shifts to ensure efficient, friendly, and professional service.

• Open, operate, and close the work location according to company procedures and shift requirements.

• Assign workstations, coordinate breaks, monitor staffing needs, and adjust team responsibilities during busy periods.

• Greet guests, take orders, answer questions, and assist with menu or product selections.

• Accurately enter orders into the point-of-sale system and process cash, credit, debit, and other transactions.

• Prepare, assemble, package, or serve products according to company recipes, procedures, and quality standards.

• Monitor order accuracy, product quality, presentation, service speed, and guest satisfaction.

• Respond to guest questions and concerns, resolve issues when appropriate, and **escalate** complex matters to the manager on duty.

• Follow and reinforce food safety, sanitation, workplace safety, and company operating procedures.

• Maintain clean, organized, and fully stocked workstations, service areas, dining areas, and storage spaces.

• Restock products, supplies, packaging, and other materials as needed during the shift.

• Receive, rotate, label, and store products and supplies according to company standards.

• Complete shift checklists, temperature logs, cleaning records, inventory counts, and other required documentation.

• Handle cash responsibly, follow cash control procedures, verify transactions, and complete register or cash reconciliation tasks as assigned.

• Communicate product shortages, equipment concerns, maintenance issues, guest feedback, staffing matters, and other operational updates to management.

• Coach, train, and provide feedback to team members regarding customer service, product preparation, safety, cleanliness, and company procedures.

• Support compliance with company policies, standards, employment requirements, and applicable regulations.

• Protect company property and help maintain a secure work environment.

• Work cooperatively with team members and provide hands-on support at any workstation during busy periods.

• Perform other related duties as assigned.

Part-Time Shift Lead Qualifications

• Previous experience in retail, restaurant, hospitality, customer service, or a similar environment required or preferred, depending on business needs.

• Previous leadership, keyholder, supervisory, or shift coordination