Customer Experience Lead

CONTINENTAL SALVAGE INC; Chicago (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

CONTINENTAL SALVAGE INC in Chicago is seeking a Customer Experience Leader to supervise front-end operations and ensure high standards of service. This role focuses on greeting customers, maintaining product knowledge, and delivering an excellent shopping atmosphere.

You will train cashiers, manage the sales floor, and coordinate scheduling in a fast-paced retail environment while handling cash office duties and policy-compliant transactions.

Qualifications

• Customer service excellence and product knowledge are required.
• Ability to operate POS system and handle cash.
• Strong communication and interpersonal skills.
• Experience in cashier training and cross-training staff.
• Ability to lead and motivate a team in a fast-paced setting.
• Excellent organizational and documentation skills.

Responsibilities

• Ensure outstanding customer experience by greeting customers and maintaining high standards.
• Oversee returns, exchanges, credits; manage cash and coupons per policies.
• Assist in training new cashiers and cross-training associates.
• Manage sales floor cleanliness and stock levels throughout the day.
• Handle all cash office duties including deposits and till reconciliation.
• Supervise cashier productivity, breaks, and scheduling; report issues to management.
• Maintain top-tier customer service in a high-volume retail environment.
• Lead, delegate, and motivate staff; adapt in cross-functional team settings.
• Process merchandise through computer systems and POS registers.
• Communicate clearly in written and verbal form with peers and managers.
• Multitask effectively and stay organized to meet goals.
• Support and contribute to team goals across shifts.
• Work varied hours/days as business dictates.
• Read, count, and write to accurately complete documentation.

Skills

Customer service

Cash handling

Leadership

Communication

Scheduling

Training

POS knowledge

Product knowledge

Multitasking

Documentation

Tools

POS system

Cash register

Job description

Basic Function: The CEL is responsible for maintaining the Customer Experience per the company standards. This position ensures that all front end, sales floor, and maintenance team members are effective at their basic job functions.

Essential Duties and Responsibilities:

• Ensure that each customer receives outstanding customer experience by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
• Oversees and authorizes customer returns, exchanges, merchandise credits; assures the completion of all POS transactions and the proper control of all cash and promotional coupon booklet at the POS registers according to Company policies and procedures.
• Responsible for assisting in training of new cashiers and cross training of other associates.
• Effectively manages the sales floor to maintain a high level of cleanliness and in stocks throughout the day.
• Responsible for all cash office procedures, which includes deposits, reconciliation of tills, change orders.
• Oversees the productivity, breaks and daily scheduling of all cashiers and communicates performance issues to management.
• Maintain the highest level of customer service at all times.
• Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment.
• Must have the capacity to take initiative when problems arise.
• Flexibility to adapt in a variety of situations.
• Ability to lead, delegate and motivate staff.
• Ability to process information/merchandise through computer system and POS register system.
• Excellent written communication and documentation skills.
• Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and management.
• Ability to multitask and have excellent organizational skills is essential.
• Must be able to support and contribute to team goals.
• Ability to work varied hours/days as business dictates.
• Ability to read, count and write to accurately complete all documentation.