Customer Svc/Clerk

Kroger; Portsmouth (VA); On-site; USD 30,000 - 36,000; Full time

Job summary

Kroger is seeking a front-end associate to deliver superior customer service and maintain a welcoming store environment. You will greet customers, assist with locating items, manage checkout activity, and support front-end operations to meet sales and safety goals.

Responsibilities include resolving concerns, training staff, handling pricing discrepancies, and ensuring compliance with company policies and health regulations in a fast-paced setting.

Qualifications

• High School Diploma or GED.
• 6 months related experience or training, or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/d outgoing demeanor and team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Responsibilities

• Deliver high level of service and excellent customer experience by resolving concerns.
• Identify opportunities to improve operations and shopping experience.
• Greet customers and assist with product locating, loading and heavy items.
• Anticipate customer needs and respond to questions to strengthen loyalty.
• Oversee front end operations to meet sales, profit and labor goals with cost control and shrink reduction.
• Determine work priorities and maintain front end conditions.
• Ensure prompt checkout and adherence to policies and laws.
• Train, monitor and coach associates on front end policies and procedures.
• Communicate pricing discrepancies to the pricing coordinator.
• Provide back-up coverage for service operations manager when needed.
• Know checkout transactions policies, perform voids, refunds and till audits.
• Operate equipment (scanner, register, scale, etc.) per standards.
• Assist with front-end functions such as stocking, bagging, cart collection and cleaning.
• Comply with food safety, sanitation and safety regulations; report unsafe conditions.

Skills

Teamwork

Customer service

Communication

Math skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel