Customer Service Specialist

3M HEALTHCARE; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

3M HEALTHCARE is seeking a Customer Service Specialist to create an exceptional shopping experience by delivering product knowledge, high brand and execution standards at the front-end.

You will greet customers, understand their needs, and support the store team with register coverage, merchandising, and program enrollment. The role emphasizes strong customer service, collaboration with teammates, and adherence to safety and loss-prevention policies across the department.

Qualifications

• Prior retail sales or cashier experience preferred.
• Ability to stand for long periods and assist customers with product needs.
• Commitment to store presentation, safety, and loss prevention policies.

Responsibilities

• Greet customers and proactively understand their needs to support their shopping experience.
• Serve as primary front-end contact and provide register coverage to assist cashiers with complex transactions.
• Assist with scheduling, directing workflow, and ensuring department presentation standards are met.
• Uphold merchandising standards, floor sets, signage, price changes and replenishment per SOPs.
• Promote and train teammates on company programs such as loyalty, warranties and private label enrollments.

Skills

Customer focus

Collaborative

Accountability

Decision making

Job description

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.

Serve as primary customer service provider at the front end and liaison between customers and management. Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.

Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.

Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).