Customer Experience Lead

Food Lion; Anderson (SC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Anderson, SC seeks a Front End Associate to provide fast, friendly service, greet customers, and support store operations. You will scan orders, handle payments, bag items, and assist with various front-end duties to maintain a welcoming checkout experience.

Ideal candidates are reliable, communicate well, and are willing to learn multiple tasks. Responsibilities may include assisting with To-Go orders, restocking check lanes, and keeping the front end area neat and safe.

Qualifications

• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
• Maintain alertness and call for assistance when needed to service customers per service standards
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
• Perform the task of Food Lion To-Go Runner when scheduled or as needed.
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
• Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
• Perform all other duties as assigned

Skills

Effective communication

Customer service

Multi-tasking

Willingness to learn

Education

High school diploma or equivalent

Job description

Food Lion in Anderson, SC seeks a Front End Associate to provide fast, friendly service, greet customers, and support store operations. You will scan orders, handle payments, bag items, and assist with various front-end duties to maintain a welcoming checkout experience.

Ideal candidates are reliable, communicate well, and are willing to learn multiple tasks. Responsibilities may include assisting with To-Go orders, restocking check lanes, and keeping the front end area neat and safe.