Customer Experience Internship

TMG Insurance Services, LLC; Iowa (LA); Hybrid; USD 22,730 - 32,373; Part time

Benefits offered by this job

Competitive hourly pay

Mentorship programs

Volunteer opportunities

Free lunch

Balanced schedule

Job summary

TMG Insurance Services, LLC is seeking an enthusiastic Customer Experience Intern for this fall. This role provides hands-on experience in the insurance industry, including claims and operations. Interns work collaboratively across the organization, participating in meetings and shadowing team members.

Applicants must be active college students eager to learn and develop professional skills. The internship offers competitive hourly pay of $20 and various perks, including mentorship programs and community service opportunities.

Qualifications

• Active college student attending an eligible college or university.
• Passion and desire to learn.
• Self-disciplined, proactive, and takes ownership and responsibility.

Responsibilities

• Learn operational pieces and requirements in Billing, Center of Operations, and Claims.
• Attend and participate in team and leader meetings.
• Shadow team members and experience decision-making, relationship building, and daily operations.

Skills

Strong verbal communication

Written communication

Proficiency in Microsoft Office Suite

Education

Active college student

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

We are seeking an enthusiastic and curious Customer Experience Intern to join our team this fall. This is a hands‑on opportunity to explore the insurance industry from the inside out – gaining exposure to key areas including claims, operations, and billing while making a real impact. In this role, you will collaborate with leaders and team members across the organization while experiencing the day‑to‑day workings of careers in the insurance industry. Through a variety of industry‑focused and peer‑led activities, you’ll build valuable professional skills, expand your network, and gain meaningful experience in a fast‑paced and supportive environment. This internship will take place on‑site during standard business hours, with flexibility to support your class schedule and academic commitments. It also has the potential to transition into a full‑time role upon completion, based on business needs and available opportunities.

Accountabilities

• Learn operational pieces and requirements in Billing, Center of Operations, and Claims.
• Attend and participate in team and leader meetings.
• Experience and learn the fundamentals of TMG’s operations including business strategy, profitability, and organizational structure.
• Shadow team members and experience decision‑making, relationship building, and daily operations.

Qualifications

• Active college student attending an eligible college or university.
• Passion and desire to learn.
• Onsite attendance at 1111 Ashworth Road, West Des Moines.
• Students seeking business majors including but not limited to: Insurance, Accounting, Administration & Management, Economics, Finance, Human Resource Management, International Business, Marketing, Real Estate, Sales, Actuary Science, Computer Science, Mathematics, Data Analytics, Journalism/Communications.
• Strong verbal and written communication skills, with the ability to convey clear, concise information to others.
• Driven by a positive and professional attitude and strong work ethic.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel).
• Self‑disciplined, proactive, and takes ownership and responsibility.
• Ability to work collaboratively in an inclusive team environment as well as independently.

Perks

• Competitive hourly pay: $20, commensurate with experience.
• Mentorship programs: pairing interns with experienced professionals.
• Volunteer opportunities: organized events for community service.
• Real projects: interns contribute to meaningful work, not just observe from the sidelines.
• Free lunch: on‑site cafeteria available Tuesday‑Thursday.
• Balanced schedule: 39‑hour work week designed to support productivity and well‑being.

Benefits

• Competitive base salary plus incentive plans for eligible team members.
• 401(K) retirement plan that includes a company match of up to 6% of eligible salary.
• Free basic life and AD&D, long‑term disability and short‑term disability insurance.
• Medical, dental, and vision plans to meet your unique healthcare needs.
• Wellness incentives.
• Generous time off program that includes personal, holiday, and volunteer paid time off.
• Flexible work schedules and hybrid/remote options for eligible positions.
• Educational assistance.

The Mutual Group is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.

We participate in the E‑Verify program and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. All offers of employment are contingent upon the successful completion of a background check.