Customer Experience Internship

The Mutual Group; Des Moines (IA); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Interns earn $20 hourly based on experience

Mentorship Programs

Volunteer Opportunities

On-site cafeteria available

Balanced schedule with 39 hours per week

Job summary

The Mutual Group in Des Moines is seeking a Customer Experience Intern for the fall semester. This role offers a hands-on opportunity to explore major operational areas such as claims and billing, while gaining valuable experience and professional skills. Interns will participate in various projects and events that impact the community.

Successful candidates will be active college students aiming for business majors and possess strong communication skills, a proactive attitude, and proficiency in Microsoft Office. Competitive pay and mentorship opportunities are offered.

Qualifications

• Must be an active college student attending an eligible college or university.
• Passion and desire to learn in the insurance industry.
• Strong verbal and written communication skills.

Responsibilities

• Learn operational pieces in Billing, Center of Operations, and Claims.
• Attend team and leader meetings.
• Shadow team members to experience decision-making.

Skills

Communication skills

Proactive attitude

Microsoft Office Suite proficiency

Ability to work collaboratively

Self-discipline

Education

Active college student

Job description

Job Description

We are seeking an enthusiastic and curious Customer Experience Intern to join our team this fall. This is a hands‑on opportunity to explore the insurance industry from the inside out – gaining exposure to key areas including claims, operations, and billing while making a real impact. In this role, you will collaborate with leaders and team members across the organization while experiencing the day‑to‑day workings of careers in the insurance industry. Through a variety of industry‑focused and peer‑led activities, you’ll build valuable professional skills, expand your network, and gain meaningful experience in a fast‑paced and supportive environment.

Department

Customer Experience

This internship will take place on‑site during standard business hours, with flexibility to support your class schedule and academic commitments. It also has the potential to transition into a full‑time role upon completion, based on business needs and available opportunities.

Accountabilities

• Learn operational pieces and requirements in Billing, Center of Operations, and Claims.
• Attend and participate in team and leader meetings.
• Experience and learn the fundamentals of TMG’s operations including business strategy, profitability, and organizational structure.
• Shadow team members and experience decision‑making, relationship building, and daily operations.

Qualifications

• Active college student.
• Attending an eligible college or university.
• Passion and desire to learn.
• On‑site attendance at home office (1111 Ashworth Road, West Des Moines).
• Students seeking business majors including but not limited to: Insurance, Accounting, Administration & Management, Economics, Finance, Human Resource Management, International Business, Marketing, Real Estate, Sales, Actuary Science, Computer Science, Mathematics, Data Analytics, Journalism/Communications.
• Strong verbal and written communication skills, with the ability to convey clear, concise information to others.
• Driven by positive and professional attitude and strong work ethic.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel).
• Self‑disciplined, proactive, and takes ownership and responsibility.
• Ability to work collaboratively in an inclusive team environment as well as independently.

Perks Of Working At The Mutual Group

• Competitive Pay: Interns earn hourly wages while gaining hands‑on experience. The hourly pay range for this internship is $20, commensurate with experience.
• Mentorship Programs: Pairing interns with experienced professionals.
• Volunteer Opportunities: Organized events for community service.
• Real projects: Interns contribute to meaningful work, not just observe from the sidelines.
• Free Lunch: On‑site cafeteria available Tuesday‑Thursday.
• Balanced Schedule: A 39‑hour work week designed to support productivity and well‑being.

Benefits

We are proud to offer our full‑time regular employees a robust benefits suite that includes:

• Competitive base salary plus incentive plans for eligible team members.
• 401(K) retirement plan that includes a company match of up to 6% of your eligible salary.
• Free basic life and AD&D, long‑term disability and short‑term disability insurance.
• Medical, dental and vision plans to meet your unique healthcare needs.
• Wellness incentives.
• Generous time off program that includes personal, holiday and volunteer paid time off.
• Flexible work schedules and hybrid/remote options for eligible positions.
• Educational assistance.

Equal Opportunity Employer

The Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

• Know Your Rights: Workplace Discrimination is Illegal.
• Your Rights Under USERRA.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact [e-mail].

Employment Verification

The Mutual Group participates in the E-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected from employment discrimination based on your citizenship status and national origin.

All offers of employment are contingent upon the successful completion of a background check.

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