Customer Experience Intern - Summer 2027

Park Place Technologies; Highland Heights (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Park Place Technologies is seeking a data-minded student to support customer experience initiatives in the Ohio area. You will assist with VoC programs, research the end-to-end experience, and help identify improvement opportunities across customer and employee journeys.

The role emphasizes data analysis, reporting, and documentation, with opportunities to work on multiple CX projects and events for the Customer Advisory Board. A strong foundation in Excel and communication is preferred.

Qualifications

• Currently pursuing a degree in business, computer science, or a related field.
• Demonstrated analytical and problem-solving skills, with an interest in working with data sets.
• Familiarity with Excel and the ability to manipulate data effectively.
• Good communication skills with a desire to grow in presenting findings and insights.
• Strong organizational skills and the ability to contribute to multiple projects simultaneously.
• Self-motivated and proactive individual with the ability to work independently.

Responsibilities

• Assist with customer feedback programs through VoC initiatives (CSAT, NPS, etc.).
• Help research end-to-end customer/employee experience to find improvement areas.
• Research root causes and assist in developing solutions via CX projects.
• Produce program specifications, project plans, and process documentation.
• Use data visualization tools to report and analyze feedback.
• Assist with planning events for the Customer Advisory Board.

Skills

Analytical skills

Problem solving

Excel proficiency

Communication skills

Organizational skills

Independent worker

Education

Pursuing degree in business or computer science

Tools

Power BI

SSMS

Excel

Job description

What You’ll Be Doing

• Assist with customer feedback programs through various VoC (voice-of-customer) initiatives including but not limited to CSAT, NPS, and others
• Assist with researching and understanding the end-to-end customer/employee experience to identify internal and external areas of improvement
• Research root causes of experiences where possible and assist in developing a solution via projects managed by the CX team
• Assist with production/maintenance of project deliverables including, program specifications, project plans, and process documentation
• Utilize data visualization tools to report and analyze feedback
• Assist with planning events for Customer Advisory Board
• Other duties as assigned

What We Are Looking For

• Currently pursuing a degree in business, computer science, or a related field.
• Demonstrated analytical and problem-solving skills, with an interest in working with data sets.
• Familiarity with Excel and the ability to manipulate data effectively.
• Good communication skills with a desire to grow in presenting findings and insights.
• Strong organizational skills and the ability to contribute to multiple projects simultaneously.
• Self-motivated and proactive individual with the ability to work independently.

Bonus Points

• Experience with data visualization tools such as Power BI.
• Experience with SSMS

Education

• Currently pursuing a degree in business, computer science, or a related field.

Travel

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Park Place Technologies is an Equal Opportunity Employer M/F/D/V.