Customer Experience & Insights Manager

Visa Hunt; United States; On-site; USD 75,000 - 125,000; Full time

Benefits offered by this job

Full benefits

Global growth opportunities

Tuition reimbursement

Dexcom Warrior community

Job summary

Dexcom Corporation in the United States is seeking an Associate Customer Insights Manager to support the CX/VoC program for North America, focusing on Stelo and end-to-end listening across the customer journey.

You will design surveys, manage dashboards, coordinate integrations with Salesforce and other platforms, and deliver actionable insights to regional and global stakeholders to improve experiences and loyalty.

Qualifications

• Experience supporting customer experience, VoC, market research, or related programs.
• Experience designing, programming, deploying, and maintaining customer surveys.
• Experience using Qualtrics, Forsta or comparable experience management platforms.

Responsibilities

• Support end-to-end North America VoC programs, including surveys, dashboards and reporting.
• Own day-to-day North America Stelo CX program operations, including dashboards and ticketing.
• Collaborate with IT and business teams for survey platform integrations with enterprise systems.
• Analyze structured and unstructured feedback to identify trends and opportunities.
• Develop clear reports and readouts translating data into actionable recommendations.

Skills

Customer insights

Voice of the Customer

Survey design

Data analysis

Project management

Education

Bachelor’s degree

Tools

Qualtrics

Forsta

Salesforce

Job description

Dexcom Corporation in the United States is seeking an Associate Customer Insights Manager to support the CX/VoC program for North America, focusing on Stelo and end-to-end listening across the customer journey.

You will design surveys, manage dashboards, coordinate integrations with Salesforce and other platforms, and deliver actionable insights to regional and global stakeholders to improve experiences and loyalty.