Customer Experience Growth Manager (Columbus, GA)

Family Dollar; Columbus (GA); On-site; USD 76,000 - 113,000; Full time

Job summary

Family Dollar is seeking a Customer Service Manager in Columbus, GA to lead customer service operations and analytics. You will build leadership checks, analyze campaigns, and translate insights into sharper briefs while driving brand awareness and growth initiatives.

The role emphasizes hands-on use of Twilio Flex, strong de-escalation skills, and a deep understanding of the Columbus market. Mentorship and growth opportunities are highlighted in a flexible work environment.

Qualifications

• Familiarity with the Columbus market and local sales marketing landscape.
• Fluency in de-escalation earned through hands-on experience, not just theory.
• Hands-on proficiency with Twilio Flex.
• Pattern recognition across many sales marketing engagements.

Responsibilities

• Build the Kustomer report leadership checks before the GA review.
• Analyze campaign metrics and optimize spend against revenue targets.
• A knack for translating customer insights into sharper campaign briefs.
• Grow brand awareness through Decision Making and Organization initiatives.
• Pitch Family Dollar's craft-focused offering to buyers who haven't heard of us yet.

Skills

De-escalation

Interpersonal skills

Pattern recognition

Columbus market familiarity

Tools

Twilio Flex

Job description

Family Dollar is seeking a Customer Service Manager in Columbus, GA to lead customer service operations and analytics. You will build leadership checks, analyze campaigns, and translate insights into sharper briefs while driving brand awareness and growth initiatives.

The role emphasizes hands-on use of Twilio Flex, strong de-escalation skills, and a deep understanding of the Columbus market. Mentorship and growth opportunities are highlighted in a flexible work environment.