Customer Experience Front-End Lead

Kroger Family of Companies; Arvada (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

Kroger Family of Companies in Arvada, CO seeks a Front-end Department Manager to lead customer-focused service, supervise Front-end operations, and help achieve department sales and profit goals while upholding safety and quality standards.

The role requires strong communication, budgeting and scheduling, cash handling and labor planning, and the ability to work in a fast-paced environment while modeling integrity and teamwork.

Qualifications

• Retail or Customer Service experience
• Strong math skills for cash handling
• Ability to work in fast-paced environment
• Ability to manage budgets and labor schedules

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions and make suggestions.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take action on financial reports.
• Assist with creating and executing budgets and scheduling of labor in partnership with store management.
• Assist in developing and implementing department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and logs kept.
• Reinforce safety programs by complying with safety procedures and reporting unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of customer or employee accidents.
• Report safety risks or illegal activity.
• Adhere to laws and company guidelines.
• Ability to work cooperatively in high paced environments.
• Ability to manage conflict constructively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support through interaction with minors, individuals with special needs, and older adults.

Skills

Customer service

Effective communication

Retail knowledge

Conflict management

Education

High school diploma or equivalent

Job description

Kroger Family of Companies in Arvada, CO seeks a Front-end Department Manager to lead customer-focused service, supervise Front-end operations, and help achieve department sales and profit goals while upholding safety and quality standards.

The role requires strong communication, budgeting and scheduling, cash handling and labor planning, and the ability to work in a fast-paced environment while modeling integrity and teamwork.