Customer Experience & Framing Specialist

Michaels Stores; Petaluma (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

Michaels offers a role in Petaluma, CA focused on friendly customer service, merchandise assistance, and efficient checkout. You’ll engage customers, support rewards and credit card enrollments, and participate in in-store processes like BOPIS and SFS.

The position emphasizes maintaining stock and a well-merchandised store in line with company standards. Must be 16 or older, with flexibility to work nights, weekends and early mornings.

Qualifications

• Retail and/or customer service experience preferred.
• Must be at least sixteen (16) years old to work in the U.S.
• Ability to stand for long periods and perform physical tasks in a store environment.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on rewards programs and credit card enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) duties.
• Maintain store recovery, merchandise returns, and in-stock shelves.

Skills

Retail experience

Customer service

Cash handling

Job description

Michaels offers a role in Petaluma, CA focused on friendly customer service, merchandise assistance, and efficient checkout. You’ll engage customers, support rewards and credit card enrollments, and participate in in-store processes like BOPIS and SFS.

The position emphasizes maintaining stock and a well-merchandised store in line with company standards. Must be 16 or older, with flexibility to work nights, weekends and early mornings.