Customer Experience Expert

JD Service Now; Durham (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hourly pay

Medical insurance

Retirement plan

Life insurance

Vision coverage

Dental coverage

Job summary

JD Service Now is seeking a dedicated Customer Experience Expert in Durham to turn incoming calls into booked service appointments and brighten every customer interaction. You will be the voice of our locally owned, PE-backed team, delivering friendly, efficient support and updating customer records with care.

This full-time role offers training, flexible hours, and opportunities for advancement, plus a benefits package including medical, vision, dental, and retirement matching options.

Qualifications

• Proven track record in customer service.
• Excellent communication skills, both verbal and written.
• Strong IT skills and fast typing.

Responsibilities

• Convert incoming calls into service appointments.
• Provide clear, engaging, and personable calls.
• Respond to customer needs and resolve issues.
• Maintain customer records accurately.
• Follow the complaint resolution plan and participate in training.

Skills

Customer service

Verbal communication

Written communication

Typing speed

Phone systems

Organizational skills

Tools

CRM software

Microsoft Office

Helpdesk tools

Job description

Description

Customer Experience Superstar Needed!

Are you a friendly, organized, and goal-driven individual who thrives in a fast-paced environment? Do you love helping people and making a positive impact with every interaction? If so, we want you to join our team as a Customer Experience Expert!

Who We Are: We are a local, family operated, PE backed, Plumbing, HVAC, and Electrical company who pride ourselves on our great customer service. Through our 3 core values ofBe Better Today Than Yesterday,Take Great Care, andStand for Something, we hire the best people and know that in order to have happy customers we need happy team members. We are looking for people who want a home and a second family, where daily you are making a difference.

Why You’ll Love Working with Us: We’re a high-performing team that is always looking for other like-minded individuals. You’ll join a supportive environment where we celebrate wins together and encourage each other to grow. With flexible hours and opportunities for advancement, you can thrive while balancing your life. Plus, the training we offer will help you sharpen your skills and boost your success.

The Role: If you're passionate about helping others and being of service, then you've found the opportunity you're looking for! As our Customer Experience Expert, your role is to help others solve their challenges with an attitude that creates a "just say yes" experience and brightens people's day. You'll be the voice of our company—turning incoming calls into booked service appointments and ensuring every customer is left with a smile!

Benefits: (Full time employees only)

• Pay:Hourly starting at $20- weekly paycheck!
• 85% Employee Medical Insurance
• Retirement Benefits w/ match
• Life Insurance
• 100% Employee Vision Insurance
• 100% Employee Dental Insurance

What You’ll Do:

• Convert incoming calls into scheduled service appointments.
• Deliver clear, engaging, and personable calls.
• Respond to customer needs, resolve issues, and foster repeat business.
• Maintain and update customer records accurately.
• Adhere to our customer complaint resolution plan to keep clients happy.
• Participate in training and outbound call initiatives to boost your success.

What You Bring:

• A proven track record in customer service.
• Excellent communication skills—both verbal and written.
• Strong IT skills, fast typing, and proficiency with phone systems.
• A team-oriented mindset but with a competitive edge.
• Highly organized, with top-notch follow-through skills.
• An empathetic approach to building customer trust.
• Positive, flexible, and motivated to succeed!