Customer Experience & Escalation Specialist: Calm Resolver

Alphagraphicsfranchise; Houston (TX); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

401(k)

Company parties

Employee discounts

Health insurance

Paid time off

Opportunity for advancement

Job summary

A customer-focused franchise in Houston is seeking a Customer Experience & Escalation Specialist. This role involves managing customer inquiries and complaints, ensuring that every interaction is handled with professionalism and empathy. Candidates should have 1-2 years of customer service experience and excellent communication skills. The position offers a full-time contract with a pay rate of $16.72 per hour.

Qualifications

• 1–2 years of customer service or call center experience in a fast-paced environment.
• Experience in de-escalating challenging situations while maintaining professionalism.
• Strong organizational skills.

Responsibilities

• Manage customer inquiries, complaints, and service escalations.
• Document and track customer interactions and outcomes.
• Communicate complex information clearly to customers.

Skills

Customer service

Multitasking

Communication skills

Problem-solving

Tools

Order management systems

CRM systems

Job description

A customer-focused franchise in Houston is seeking a Customer Experience & Escalation Specialist. This role involves managing customer inquiries and complaints, ensuring that every interaction is handled with professionalism and empathy. Candidates should have 1-2 years of customer service experience and excellent communication skills. The position offers a full-time contract with a pay rate of $16.72 per hour.