Customer Experience & Equipment Specialist

uhaul; Orange (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance & Prescription plans,

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Discounts on Apple products

Job summary

U-Haul is seeking a Customer Service Representative in Orange, CT to be the face of our service team and help customers with rentals, equipment checks, and product guidance.

You will engage with customers on-site to manage inventory using U-Scan, assist with hookups, and complete invoices while learning through U-Haul University. Certifications in propane and forklift may be provided after employment.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver’s license

Customer service aptitude

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Orange, CT to be the face of our service team and help customers with rentals, equipment checks, and product guidance.

You will engage with customers on-site to manage inventory using U-Scan, assist with hookups, and complete invoices while learning through U-Haul University. Certifications in propane and forklift may be provided after employment.