Customer Experience & Engagement Specialist

BIRNS, Inc.; Oxnard (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

BIRNS, Inc. in Oxnard, California seeks a Customer Experience Specialist to enhance the customer journey post-purchase. The role requires excellent communication skills and five years of customer service experience.

You will be the primary contact for customers, providing support and addressing concerns. The ideal candidate will have a Bachelor’s degree in a related field. Strong interpersonal skills and the ability to analyze customer feedback are essential for this position.

This role offers a dynamic work environment with an emphasis on customer satisfaction and continuous improvement.

Qualifications

• Bachelor's degree in business, management, or English preferred.
• Five years of related customer service experience required.
• Excellent verbal and written communication skills needed.

Responsibilities

• Serve as the primary post-PO contact for customers.
• Collect and analyze customer feedback.
• Ensure high customer satisfaction through proactive communication.

Skills

Customer service excellence

Communication skills

Interpersonal skills

Problem-solving skills

Technical proficiency

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

ERP software

Job description

BIRNS, Inc. in Oxnard, California seeks a Customer Experience Specialist to enhance the customer journey post-purchase. The role requires excellent communication skills and five years of customer service experience.

You will be the primary contact for customers, providing support and addressing concerns. The ideal candidate will have a Bachelor’s degree in a related field. Strong interpersonal skills and the ability to analyze customer feedback are essential for this position.

This role offers a dynamic work environment with an emphasis on customer satisfaction and continuous improvement.