Customer Experience & Engagement Specialist

APCO, Inc.; United States; On-site; USD 24,796 - 27,552; Part time

Job summary

A family-owned service industry company is seeking a Customer Experience & Engagement Specialist in Pittsburgh, PA. This part-time, in-office role involves enhancing customer engagement and service quality. Key responsibilities include entering quotes, managing customer orders, and providing tracking information. Candidates should have 2+ years of customer service experience, strong communication skills, and the ability to work well in a team. The position offers flexible hours (20-30 per week) with a pay rate of $18-20 depending on experience.

Qualifications

• 2+ years in a customer service role.
• Proven ability to improve customer experience.
• Excellent written and verbal communication skills.

Responsibilities

• Drive customer engagement and support.
• Enter quotes and manage customer orders.
• Provide tracking information and engage through live chat.

Skills

Customer service

Communication skills

Teamwork

Problem-solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Customer Experience & Engagement Specialist

Part time | Tapco Genuine Parts Center | United States

EliasIndustriesisagrowing,family-ownedcompanyfoundedin1954byJosephElias.Elias

Industriescontinuestotransformtheserviceindustrybycreatingvaluewithourportfolioof
brandsandastrongfocusoncustomersatisfaction,qualityandspeedtomarketfromwholesale

toendconsumer.EliasIndustriescorebrandTapco®isanOEMdistributorofover90brandsfor
theplumbingindustrythatfocusesonwholesale,whileournewestbrandAMIsupportsour
non-OEMbusinesswithfocusonindependentplumbersandsmallbusinesses.Wearea

workplacethatrecognizestheimportanceofflexibilitywhilevaluingin-personcollaborationand
relationshipbuilding.Weprioritizebuildingacollaborativeandsupportiveworkatmosphere,
whereeverymemberfeelsvaluedandconnectedandcommittedtosupportingthehealthand
safetyofouremployeesandproperties.WeareconvenientlylocatedoutsideofPittsburgh,
PennsylvaniawithasatelliteofficeinMarietta,Georgia.

About the Role

CustomerExperience&EngagementPosition

Inthisroleyouareresponsibleforallaspectsofthecustomerexperience.Youwilldrive
customerengagementandsupport,enhanceservicequalityandmaintainacustomer-centric
culture.

Thisisanin-person, hourlyposition. Thisroleisexpectedtowork20-30hoursperweek.Itis

criticaltohavesomeflexibilityasthisrolecoversvacationsanddaysoff.Weanticipatearoutine
4-5hoursperdayforthemostpartbutneedan8-hourcoveragewhentimeoffistaken.

Requirements

Responsibilities & Duties

• EnteringQuotes
• PhoneCalls
• RMA’s
• StatusofOrders
• Mis-ship’s/LostPackages/Shortages
• Providingtrackinginformation
• AnswerschatsonSalesIQ
• Addingcustomerstotheportal
• Engagewithcustomersthroughlivechat,SalesIQ,ChatBot
• Keepinganorganizedyetsatisfyingexperienceforallcustomers
• Workcrossfunctionallyonspecialandadhocprojectsasrequested

Experience Required

• 2+yearsinacustomerservicerole
• Innatedivetoimprovecustomerexperience
• Excellentcommunicationandpresentationskills,writtenandverbal,toalllevelsofan organization
• ShouldbecomfortableworkinginaKPI/target-orientedenvironmentandabilitytowork inateam
• Fosterapositiveandinclusiveworkenvironmentthatencouragesteamwork,motivation andprofessionalgrowth
• Highschooldiploma,alternativeexperienceorbachelor’sdegreepreferred

Details

• Hoursworked:20-30
• PayRate:$18-20Dependingonexperience
• Location:Pittsburgh,PA–NewKensington
• Position:Inoffice,On-site,Part-time
• 90 day trial period before benefits kick in