Customer Experience Dispatcher - 5-Star Scheduling Pro

Apex Pros Plumbing, Electric, Heating and Air; Dublin (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care plan

401k

Paid time off

Short-term disability

Training & development

Life insurance

Wellness resources

Company vehicle & fuel card

Health savings account

Job summary

Apex Pros Plumbing, Electric, Heating and Air is seeking a highly motivated Dispatcher for our Dublin, Ohio office. This role ensures the right professional is sent to each customer at the right time and serves as the primary contact from dispatch through job completion.

We aim to deliver a 5-Star customer experience by coordinating schedules, handling confirmations, and supporting daily operations. Join a team focused on professionalism and growth in a fast-paced environment.

Qualifications

• 1+ year dispatch experience in service industries preferred.
• Excellent phone-based customer service skills required.
• Strong interpersonal skills and ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and familiarity with Google Workspace.

Responsibilities

• Create a 5-Star customer experience through clear, professional, and timely communication.
• Manage and optimize daily schedules for field professionals.
• Serve as the primary customer contact from dispatch through job completion.
• Handle appointment confirmations, rescheduling, and customer updates.
• Assist with inbound customer service calls as needed.
• Resolve customer concerns promptly and professionally.
• Perform customer follow-ups after completed appointments.
• Follow up on unsold estimates.
• Support office operations as needed to ensure smooth daily workflow.

Skills

Dispatch experience

Customer service

Phone communication

Multitasking

Microsoft Office

Google Workspace

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Apex Pros Plumbing, Electric, Heating and Air is seeking a highly motivated Dispatcher for our Dublin, Ohio office. This role ensures the right professional is sent to each customer at the right time and serves as the primary contact from dispatch through job completion.

We aim to deliver a 5-Star customer experience by coordinating schedules, handling confirmations, and supporting daily operations. Join a team focused on professionalism and growth in a fast-paced environment.