Customer Experience Specialist — Fast, Solutions-Driven Support

Autocar Parts LLC; Highland Park (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based annual bonuses

Medical, dental, and vision coverage

401(k) with 4% company match

8 paid company holidays

Job summary

Autocar Parts LLC is seeking a customer-focused representative to handle inbound calls, process orders, and resolve credits, returns, and warranties through the appropriate channels. You will work closely with customers, suppliers, and internal teams to provide accurate product information and timely solutions.

Essential duties include guiding orders, managing inquiries by phone and email, and ensuring prompt, polite service while maintaining ERP and case management records for transparency and

Qualifications

• Bachelor's degree or high school diploma with 3+ years of relevant experience is required; Bachelor's preferred.
• Strong problem solving, communication, and teamwork skills are essential.
• Ability to analyze and resolve customer issues with a positive attitude.

Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment.
• Communicate with customers via phone and email via case management.
• Investigate and solve customer problems and find best possible solutions.
• Help customers navigate our website and place orders online (Automated order entry).
• Provide knowledgeable answers to questions about products, pricing, and availability.
• Respond to shipping inquiries and answer order status questions.
• Become a product expert to deliver effective customer service.
• Process refunds, returns, and warranties paperwork accurately.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Teamwork

Cost Consciousness

Judgment

Dependability

Innovation

Education

Bachelor's degree or high school diploma with 3+ years of relevant experience

Tools

ERP system

Case management software

Job description

Autocar Parts LLC is seeking a customer-focused representative to handle inbound calls, process orders, and resolve credits, returns, and warranties through the appropriate channels. You will work closely with customers, suppliers, and internal teams to provide accurate product information and timely solutions.

Essential duties include guiding orders, managing inquiries by phone and email, and ensuring prompt, polite service while maintaining ERP and case management records for transparency and