Customer Experience Coordinator

The TJX Companies, Inc.; Wall Township (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated team leader to enhance customer experience at their retail location. This role involves overseeing store operations, training associates, and ensuring a welcoming environment for shoppers. The ideal candidate will thrive in a fast-paced setting, demonstrating strong leadership and communication skills while promoting a culture of integrity and teamwork. With flexible scheduling and a commitment to employee development, this position offers a chance to grow within a supportive and inclusive workplace. Join a company that values diversity and fosters professional growth.

Benefits

Associate Discounts

401(k) with Employer Contributions

Child Care Discounts

Cell Phone Discounts

Pet Insurance

Legal Insurance

Referral Bonuses

Paid Parental Leave

Sick Leave

Vacation

Qualifications

• Minimum of 1 year retail experience with 6 months in a leadership role.
• Strong communication and organizational skills are essential.

Responsibilities

• Deliver excellent customer service and oversee store Associates.
• Train and mentor team members on customer engagement and loyalty programs.

Skills

Customer Service

Leadership

Communication

Organizational Skills

Merchandising Techniques

Multi-tasking

Education

High School Diploma or Equivalent

Job description

TJ Maxx

At TJX Companies, every day offers new opportunities for growth, exploration, and achievement. Join our vibrant team that values diversity, fosters collaboration, and prioritizes your development. Whether working in our global Home Offices, Distribution Centers, or Retail Stores—TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx—you'll find abundant opportunities to learn, thrive, and make an impact. Become part of our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering an excellent customer experience. Oversees a team of Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. Leads by example through engaging with customers and maintaining a clean, organized store environment. Demonstrates outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Participates actively in training and mentoring Associates on front-end principles
• Trains and coaches Associates on personalizing the customer experience and promoting loyalty programs
• Assigns registers, supports POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns promptly to ensure a positive experience
• Ensures Associates execute tasks according to store plans, prioritizing as needed
• Communicates effectively with management and team members about priorities and progress
• Provides and receives recognition and constructive feedback
• Partners with management on training needs to enhance team effectiveness
• Ensures compliance with labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports store shrink reduction initiatives
• Promotes safety awareness and maintains a safe environment
• Performs other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedules, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking effectively
• Excellent communication and organizational skills with attention to detail
• Adaptable to changes and unexpected situations
• Team player, able to work effectively with peers and supervisors
• Ability to train others
• Minimum of 1 year retail experience and 6 months of leadership experience

Benefits include: Associate discounts; EAP; smoking cessation; bereavement leave; 401(k) with employer contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligibility for additional benefits such as 401(k) match, medical/dental/vision insurance, HSA, FSA, life insurance, disability coverage, paid parental leave, holidays, vacation, sick leave, auto/home insurance discounts, scholarship programs, and adoption assistance is based on service or hours worked. Benefits are provided according to applicable plans and may change. Contact your TJX representative for more details.

We are committed to a supportive, inclusive work environment and offer a competitive salary and benefits package. TJX considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or expression, marital or military status, or any other protected status under applicable law. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and relevant laws.

Address:

1933 Route 35 South Suite #127

Location:

Wall Township, NJ, USA (TJ Maxx Store 1532)

Starting pay range: $16.49 to $16.99 per hour. Actual pay depends on skills, qualifications, and experience.