Customer Experience Coordinator

E.A.C. Heating & Air; Savannah (GA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Company-paid life insurance

401(k) with company match

Paid Time Off

Paid Holidays

Job summary

EAC Heating & Air is seeking a Customer Experience Coordinator to be the voice of the company and the hub of daily operations in Savannah, GA. This role focuses on delivering exceptional service to residential HVAC customers and coordinating service calls with our technicians.

You will schedule, dispatch, and track customer interactions, ensuring accuracy in records and smooth office operations. The position offers competitive hourly pay and full-time hours in a family-owned company with strong

Qualifications

• 2+ years of experience in customer service, dispatching, or administrative support.
• Comfortable handling a high volume of calls and scheduling tasks.
• Strong communication skills and a professional, friendly demeanor.

Responsibilities

• Serve as the first point of contact for residential HVAC customers.
• Schedule service calls and optimize technician routes for efficiency.
• Dispatch technicians and keep communication flowing throughout the day.
• Follow up with customers to ensure satisfaction and resolve issues.
• Enter and maintain accurate job and customer records.
• Support office operations including billing assistance and job tracking.

Skills

Customer service

Dispatching

Administrative support

Communication skills

Organization

Multi-tasking

Tools

ServiceTitan

Job description

Customer Experience Coordinator (HVAC) $18–$24/hr + Benefits | Full-Time | Local, Family-Owned Company

Looking for more than just a job?

At EAC Heating & Air, you're not just answering phones, you're helping homeowners stay comfortable year-round while being part of a tight-knit, supportive team that's been serving the community for over 30 years.

We're hiring a Customer Experience Coordinator to be the voice of our company and the hub of our daily operations. If you thrive in a people-focused role and enjoy keeping things organized behind the scenes, this is a great opportunity to build a long-term career.

Why You'll Love Working Here

• Stability You Can Count On: Established, family-owned company with 30+ years in business
• Strong Benefits Package: Health insurance, company-paid life insurance, 401(k) with company match
• Paid Time Off and Paid Holidays
• Growth-Focused: We promote from within and invest in our team
• Positive Culture: Supportive leadership, team-first environment, and no corporate red tape
• Reputation Matters: Work for a company with consistent 5-star customer reviews

What You'll Be Doing

• Serve as the first point of contact for residential HVAC customers
• Schedule service calls and optimize technician routes for efficiency
• Dispatch technicians and keep communication flowing throughout the day
• Follow up with customers to ensure satisfaction and resolve issues
• Enter and maintain accurate job and customer records
• Support office operations including billing assistance and job tracking

Schedule: Monday–Friday, 8:00 AM – 5:00 PM (Some flexibility may be needed during busy seasons)

Compensation: $18–$24 per hour, depending on experience

What We're Looking For

• 2+ years of experience in customer service, dispatching, or administrative support
• Comfortable handling a high volume of calls and scheduling tasks
• Strong communication skills and a professional, friendly demeanor
• Organized and detail-oriented with the ability to multitask
• Team player who can also work independently
• Basic computer skills and office software familiarity

Nice to Have (Not Required)

• HVAC, plumbing, or home service industry experience
• Experience with ServiceTitan or similar CRM/dispatch software
• Background in scheduling or coordinating field teams
• Sales or customer upselling experience