Customer Experience Coordinator

at; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in fashion seeks a Customer Experience Coordinator to embody the brand's persona. You will exceed client expectations, support store operations, and create exemplary customer service experiences while developing your career in this dynamic industry.

Benefits

Top-of-the-line training program

Clothing allowance for each new season

Generous employee discount

Opportunities to travel to other stores and abroad

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Ensure client expectations are exceeded at each visit.
• Partner with leadership to address service issues.
• Maintain a positive atmosphere in the customer experience.

Skills

Customer Service

Communication

Clienteling

Job description

Location: New York, New York, United States

Contract type: Full-time

Apply now

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensure client expectations are exceeded at each visit and maintain an environment focused on the client experience by utilizing hospitality tools provided.
• Ensure all employees present professionally for each customer interaction according to company policies and practice the highest level of customer service to achieve maximum sales.
• Map clienteling activities for each guest.
• Ensure seamless efficiency and a positive atmosphere in the customer experience.
• Partner with leadership and expert teams to proactively address service issues.
• Perform other duties as assigned by the store leadership team.

Who you are:

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills and an enthusiasm for building relationships.
• Professional verbal and written communication skills.

What you will get:

• A top-of-the-line training program, unique to the industry.
• A clothing allowance for each new season and a generous employee discount.
• An opportunity to build a career with one of the fastest-growing companies in fashion, with opportunities to travel to other stores and abroad.