Customer Experience Coordinator

The Birner Group, Renewal By Andersen; Mechanicsburg (Cumberland County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

HSA contributions

Paid holidays

Generous PTO

401(k) with company contributions

Annual bonus opportunity

Employee discounts

Job summary

Renewal by Andersen in Mechanicsburg, PA is seeking a Customer Experience Coordinator who serves as the first point of contact for customers, managing communications, coordinating project updates, and helping the office run efficiently.

This role thrives on organization and delivering top-tier customer service, with responsibilities including updating customers on status, guiding post-install surveys, and maintaining accurate records across internal systems.

Qualifications

• 2+ years of customer service or customer-facing experience.
• Strong proficiency in Microsoft Office and comfort with various technologies.
• Excellent written and verbal communication skills.
• High attention to detail with strong organizational abilities.
• Ability to multitask, prioritize, and work efficiently in a dynamic environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Provide timely and accurate updates on project and installation status.
• Follow up with customers after installations and distribute post-project surveys.
• Maintain detailed and accurate records of customer interactions in internal systems.
• Support project coordination to ensure seamless communication between teams.
• Deliver an exceptional customer experience, measured by NPS and review platforms.

Skills

Customer service

Microsoft Office

Written & verbal communication

Organizational skills

Multitasking

Tools

Microsoft Office

Job description

Renewal by Andersen, the full-service window replacement division of Andersen Corporation, is the largest and most recognized window brand in America. Due to continued growth, we are expanding our team and hiring a Customer Experience Coordinator in our Mechanicsburg, PA location.

About the Role:

As a Customer Experience Coordinator, you are the first point of contact for our customers and play a critical role in delivering an exceptional experience from start to finish. You will manage communications, coordinate project updates, and help ensure our office runs efficiently.

This is an ideal role for someone who thrives in a fast-paced environment, takes pride in organization, and is passionate about delivering top-tier customer service.

What You'll Do:

• Serve as the primary point of contact for customer inquiries via phone and email
• Provide timely and accurate updates on project and installation status
• Follow up with customers after installations and distribute post-project surveys
• Maintain detailed and accurate records of customer interactions in internal systems
• Support project coordination to ensure seamless communication between teams
• Deliver an exceptional customer experience, measured by Net Promoter Score (NPS) and review platforms such as Rep.com
• Help maintain an organized, efficient, and collaborative office environment

What We're Looking For:

• 2+ years of customer service or customer-facing experience
• Strong proficiency in Microsoft Office and comfort with various technologies
• Excellent written and verbal communication skills
• High attention to detail with strong organizational abilities
• Ability to multitask, prioritize, and work efficiently in a dynamic environment

Why Join Renewal by Andersen?

We believe in taking care of our employees just as well as we take care of our customers. We offer a comprehensive total rewards package that includes:

• Medical, Dental, Vision, and Life Insurance
• Health Savings Account (HSA) contributions
• Paid holidays and generous PTO
• 401(k) with company contributions and annual bonus opportunity
• Employee discounts on Renewal by Andersen products
• A supportive culture that promotes work-life balance
• A collaborative, team-oriented work environment