Customer Experience & Contracts Coordinator

Veolia | North America; Colton (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision care

Life insurance

Retirement plans

Tuition reimbursement

Paid volunteering

Job summary

Veolia North America is seeking a customer accounts liaison to manage communications for regional customer inquiries, pricing, and contract specifications. The role involves ensuring accurate responses to customer questions and coordinating with Veolia teams to resolve issues.

Responsibilities include handling scheduling data, entering customer information, keeping records, and supporting the current customer base.

Qualifications

• High School diploma or GED required.
• BS in Business or related discipline preferred.
• 3-4 years of customer service experience preferred.
• 1-2 years in a supervisory capacity preferred.

Responsibilities

• Answer all customer inquiries on pricing, contracts, and disposal options.
• Respond to scheduling and pickup data with appropriate Veolia personnel.
• Perform customer data entry and maintain accurate records.
• Keep waste and service records up to date for customers.
• Provide additional services or maintain the current customer base.
• Liaise with customers and Veolia personnel to clarify contract specs and pricing.

Skills

Communication

Team player

Interpersonal skills

Time management

Customer orientation

Education

High School diploma or GED

BS in Business or related field

Job description

Veolia North America is seeking a customer accounts liaison to manage communications for regional customer inquiries, pricing, and contract specifications. The role involves ensuring accurate responses to customer questions and coordinating with Veolia teams to resolve issues.

Responsibilities include handling scheduling data, entering customer information, keeping records, and supporting the current customer base.