Customer Experience Coach — Paid Training

Serenity Mental Health Centers; Jacksonville (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid training and certification

PTO and holidays

Job summary

Serenity Mental Health Centers in Jacksonville, FL is seeking a Customer Experience Coach to guide individuals through structured sessions focused on building positive habits, motivation, and personal progress.

Ideal candidates bring 2+ years of full-time experience, strong communication, and a patient, empathetic approach. Full-time role with comprehensive paid training and benefits, focusing on delivering a welcoming, organized participant experience.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Reliable, punctual, and open to feedback with strong empathy.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitorspecialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Customer service

Communication

Interpersonal skills

Empathy

Job description

Serenity Mental Health Centers in Jacksonville, FL is seeking a Customer Experience Coach to guide individuals through structured sessions focused on building positive habits, motivation, and personal progress.

Ideal candidates bring 2+ years of full-time experience, strong communication, and a patient, empathetic approach. Full-time role with comprehensive paid training and benefits, focusing on delivering a welcoming, organized participant experience.