Customer Experience Champion | NPS Lead & Growth

Hertz-1; Saint Paul (MN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Discounts on rentals

Medical, Dental & Vision insurance

401(k) matching

Parental Leave

Employee Assistance Program

Educational Reimbursement

Voluntary Insurance

Job summary

Hertz-1 is seeking a dedicated Customer Experience Associate in Minnesota to elevate the customer journey at the counter and foster loyalty. You will handle inquiries, resolve issues with hospitality, and partner with the management team on NPS initiatives to drive guest satisfaction.

The role emphasizes first-contact resolution, policy adherence, and professional communication, with a benefits package supporting employee wellbeing and growth.

Qualifications

• 3+ years of demonstrated experience in customer service, with operations and sales experience preferred.
• Rental car experience is a plus.
• Excellent customer service and communication skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Provide outstanding customer service to improve satisfaction and retention.
• Serve as primary NPS liaison for management and report on actions related to Net Promoter Score.
• Resolve customer issues at the counter with hospitality and professionalism.
• Analyze NPS results and implement plans to improve guest satisfaction.
• Guide staff to understand customer needs and provide coaching when needed.
• Ensure all corporate policies and procedures are followed by staff.

Skills

Customer service

Communication

Relationship building

Leadership

Problem solving

Job description

Hertz-1 is seeking a dedicated Customer Experience Associate in Minnesota to elevate the customer journey at the counter and foster loyalty. You will handle inquiries, resolve issues with hospitality, and partner with the management team on NPS initiatives to drive guest satisfaction.

The role emphasizes first-contact resolution, policy adherence, and professional communication, with a benefits package supporting employee wellbeing and growth.