Customer Experience & Broadband Program Lead

Sand Cherry; United States; Remote; USD 110,000 - 165,000; Full time

Benefits offered by this job

Professional career growth

Friendly workplace culture

Impactful consulting

Self-responsibility in workload

Job summary

A consulting firm specializing in customer experience is seeking a Program Manager for a broadband company. This remote role involves building and implementing customer experience initiatives, managing projects from start to finish, and engaging with various stakeholders. Candidates should have at least 8 years of experience in program management and proven analytical skills. The position offers opportunities for professional growth, a dynamic culture, and a chance to make a significant impact in the industry.

Qualifications

• Minimum of 8 years of experience in consulting or program management focused on operational improvements.
• Practical experience in program and/or project management within the broadband industry.
• PMP certification or equivalent experience preferred.

Responsibilities

• Implement a Customer Experience and Operations optimization initiative.
• Manage cross-functional projects and delivery of customer operations improvements.
• Facilitate project meetings and manage stakeholder communications.

Skills

Strong analytical and documentation skills

Excellent oral and written communications skills

Ability to think analytically and process information quickly

Education

Bachelor's degree

MBA (preferred)

Tools

Microsoft Project

Smartsheet

PowerPoint

Excel

Job description

A consulting firm specializing in customer experience is seeking a Program Manager for a broadband company. This remote role involves building and implementing customer experience initiatives, managing projects from start to finish, and engaging with various stakeholders. Candidates should have at least 8 years of experience in program management and proven analytical skills. The position offers opportunities for professional growth, a dynamic culture, and a chance to make a significant impact in the industry.