Proactive Engagement Program Lead for Customer Success

Broadcom Inc.; Northern (KY); Hybrid; USD 90,000 - 144,000; Full time

Benefits offered by this job

401K participation including company‑m

Employee Stock Purchase Program (ESPP)

EAP

Job summary

Broadcom Inc. seeks an experienced Program Manager - Proactive Customer Engagement to lead strategic initiatives transforming how our Technical Support organization engages with customers.

You will develop scalable programs addressing customer needs, driving product adoption, and reducing reactive support interactions. The role requires 8+ years in program management, strong data analysis, and excellent communication.

Qualifications

• Bachelor's degree and 8+ years in program management or related roles.
• Experience designing cross-functional initiatives with measurable outcomes.
• Understanding enterprise Technical Support operations and customer engagement strategies.
• Ability to analyze data and translate insights into actionable programs.
• Excellent organizational, communication, and presentation skills.
• Proven ability to influence stakeholders and drive initiatives without direct management authority.
• Strong project and program management skills with the ability to manage multiple initiatives simultaneously.

Responsibilities

• Develop and execute proactive customer engagement programs to improve customer success and satisfaction.
• Identify opportunities to engage customers through outreach, education, health programs, and scalable strategies.
• Analyze support trends and metrics to identify recurring issues and preventative opportunities.
• Design programs that maximize product value while reducing avoidable support interactions.
• Establish objectives, plans, timelines, and success metrics with reporting mechanisms.
• Collaborate with Technical Support leadership to prioritize initiatives.
• Develop repeatable frameworks for proactive customer engagement across teams.
• Monitor program effectiveness and refine initiatives based on data and feedback.
• Deliver program updates and insights to leadership and cross-functional teams.
• Cultivate a culture of proactive engagement and continuous improvement.

Skills

Program management

Data analysis

Stakeholder influence

Cross-functional work

Communication

Presentation skills

PM software

Education

Bachelor's degree

Tools

BI tools

PM software

Job description

Broadcom Inc. seeks an experienced Program Manager - Proactive Customer Engagement to lead strategic initiatives transforming how our Technical Support organization engages with customers.

You will develop scalable programs addressing customer needs, driving product adoption, and reducing reactive support interactions. The role requires 8+ years in program management, strong data analysis, and excellent communication.