Customer Experience Brand Ambassador

Abercrombie & Fitch Co.; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Training and Development

Job summary

Abercrombie & Fitch Co. is seeking a Brand Representative to deliver a warm, welcoming shopping experience and assist customers in finding what they need. You will help maintain an organized store, process purchases, and support online order fulfillment, including pick-up and ship-from-store services.

The role emphasizes customer engagement, product knowledge across categories, and commitment to consistent attendance in a fast-paced retail environment.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer experience

Organizational skills

Attention to detail

Reliability

Consistency

Job description

Abercrombie & Fitch Co. is seeking a Brand Representative to deliver a warm, welcoming shopping experience and assist customers in finding what they need. You will help maintain an organized store, process purchases, and support online order fulfillment, including pick-up and ship-from-store services.

The role emphasizes customer engagement, product knowledge across categories, and commitment to consistent attendance in a fast-paced retail environment.