Customer Care Specialist - Billing & Service Solutions

Lehigh County Authority; Allentown (Lehigh County); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous paid time off

Company-paid life insurance

Short-term and long-term disability

Retirement plan

Job summary

Lehigh County Authority in Allentown, PA is seeking a Customer Care Representative to assist customers with billing questions, service issues, and payments. You’ll work with Finance and other departments to resolve problems and provide accurate information, while delivering a positive experience.

You’ll handle high-volume inquiries, multi-task across calls, emails, and in-person visits, and maintain careful records in multiple systems.

Qualifications

• Minimum 2+ years of customer service experience in a fast-paced environment.
• Experience with billing questions, service requests, or account issues.
• Ability to stay calm and professional with upset customers.
• Strong investigative and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficiency with Microsoft Office and basic computer systems.
• High school diploma or GED.

Responsibilities

• Serve as primary contact for customers on water shutoffs, high bills, payment plans, and service concerns.
• Prioritize competing demands from calls, emails, and walk-ins while maintaining a positive experience.
• Build trust with customers by staying calm, professional, and solution-focused.
• Update customer information and generate service requests across systems.
• Investigate account histories and billing discrepancies with Finance to drive resolution.
• Troubleshoot unusually high bills and explain options and policies.
• Coordinate with title companies, developers, meter technicians and internal teams to move work forward.

Skills

Customer service experience

Multitasking

Investigative skills

Attention to detail

Microsoft Office

Communication

Education

High school diploma or GED

Tools

CRM systems

Job description

Lehigh County Authority in Allentown, PA is seeking a Customer Care Representative to assist customers with billing questions, service issues, and payments. You’ll work with Finance and other departments to resolve problems and provide accurate information, while delivering a positive experience.

You’ll handle high-volume inquiries, multi-task across calls, emails, and in-person visits, and maintain careful records in multiple systems.