Customer Experience & Bids Sales Specialist — Safety Equipment

AWP Safety, Inc; Santa Ana (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Life insurance

Long-term disability

HSA/FSA

401(k)

PTO & holidays

Job summary

AWP Safety, Inc. is seeking a Customer Service Representative to drive revenue and brand awareness by selling the company’s products, rentals, and services through bids and e-commerce. The role focuses on establishing new accounts, expanding current ones, and meeting sales and margin targets.

You will manage outgoing calls, emails, quotes for public and private bids, and help customers navigate the e-commerce platform while promoting safety-focused solutions across a national network.

Qualifications

• 2-5 years proven success in submitting and winning bids, e-commerce sales, prospecting, and telemarketing experience a must.

Responsibilities

• Conduct outgoing phone calls to prospective customers
• Compose and send e-mail correspondence to prospective customers
• Manage incoming e-mail correspondence and inquiries generated from e-commerce sales
• Answer incoming telephone inquiries from prospective and existing customers generated from e-commerce sales
• Coordinate quotes for public and private bids
• Inform customers of current promotions or special sales
• Manage and track e-commerce leads and sources in database
• Analyze and summarize sales trends for sales management team
• Assist customers with navigating website and placing orders online
• Successfully learn our products and services
• Convey the company’s focus on safety to employees and customers
• Creatively work with team members on sales strategies
• Relentlessly create and drive weekly sales plan
• Stress Statewide network of companies delivering quality and on-time service
• May conduct product training for customers
• Perform all other duties as assigned

Skills

Bid submissions

E-commerce sales

Prospecting

Telemarketing

CRM usage

Tools

Lead tracking software

Job description

AWP Safety, Inc. is seeking a Customer Service Representative to drive revenue and brand awareness by selling the company’s products, rentals, and services through bids and e-commerce. The role focuses on establishing new accounts, expanding current ones, and meeting sales and margin targets.

You will manage outgoing calls, emails, quotes for public and private bids, and help customers navigate the e-commerce platform while promoting safety-focused solutions across a national network.