Customer Experience Banking Specialist

Cb&S Bank; Decatur (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Cb&S Bank is seeking a Customer Ambassador who will primarily perform teller responsibilities while supporting new accounts and related services. The role involves processing routine transactions, assisting customers with deposits, withdrawals, and loan payments, and guiding customers to appropriate products and channels.

The position requires a high school diploma and about one year of teller or equivalent experience, with an emphasis on accurate cash handling and courteous service.

Qualifications

• High school diploma or equivalent.
• One year of teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required.
• Ability to interact with customers in a professional and friendly manner.

Responsibilities

• Provides quality customer service through courteous and accurate handling of transactions.
• Performs specialized tasks such as preparing cashier's checks, cash advances, and ATM Balancing.
• Identifies customers, validates and cashes checks, accepts cash and checks for deposit, and checks accuracy of deposit slips.
• Accurately balances assigned cash drawer.
• May serve as Vault Teller or Vault Teller Backup.
• May be responsible for operating and balancing a Teller Cash Recycler (TCR).
• Ensures compliance with all internal controls and policies and procedures
• Answers inquiries regarding checking and savings accounts and other bank related products; attempts to resolve issues and problems with customer's accounts
• Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses.
• Completes all required monthly and quarterly training.
• Accurately processes and/or reports: Garnishments, tax levies, subpoenas, etc.; Counterfeit Currency Report; Mail; Night deposit logs; Balancing and reporting of the negotiable instrument log.
• Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.
• Receives deposits and ensures that all accounts are properly processed.
• Establishes retirement accounts, and makes arrangements for direct deposits.
• Completes arrangements and documents for special services such as exchanges of foreign currency.
• Carries out the financial institution's client retention strategies.
• Proactively prospects for new business.
• May serve as Publicity Coordinator and/or Digital Champion.
• Actively refers loans, outside lines of business, and other bank services to appropriate financial institution specialists.
• Opens and closes office by following established security procedures.
• Represents the financial institution in community affairs and civic organizations.
• Performs any other duties assigned by the supervisor.

Skills

Customer service

Cash handling

Clerical

Professional demeanor

Education

High school diploma

Job description

Cb&S Bank is seeking a Customer Ambassador who will primarily perform teller responsibilities while supporting new accounts and related services. The role involves processing routine transactions, assisting customers with deposits, withdrawals, and loan payments, and guiding customers to appropriate products and channels.

The position requires a high school diploma and about one year of teller or equivalent experience, with an emphasis on accurate cash handling and courteous service.