Customer Experience Banker: Grow Customer Relationships

Huntington National Bank; Parkersburg (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Huntington National Bank in the United States seeks a Customer Experience Banker Non NMLS to serve walk-in customers, retain and grow consumer and business relationships, and proactively identify financial goals to recommend deposits and other banking products.

You will handle transactions accurately, balance daily, and deliver exemplary customer service while guiding clients to mobile and online banking, educating them on services, and referring them to other bank areas to deepen partnerships.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration role or similar.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Relationship building

Sales approach

Financial product knowledge

Education

High School Diploma or GED

Tools

Cash handling

Mobile/online banking familiarity

Job description

Huntington National Bank in the United States seeks a Customer Experience Banker Non NMLS to serve walk-in customers, retain and grow consumer and business relationships, and proactively identify financial goals to recommend deposits and other banking products.

You will handle transactions accurately, balance daily, and deliver exemplary customer service while guiding clients to mobile and online banking, educating them on services, and referring them to other bank areas to deepen partnerships.