Customer Experience Banker: Financial Concierge

Huntington Bank; Cincinnati, Northern (OH, KY); Hybrid; USD 38,000 - 60,000; Full time

Job summary

Huntington Bank in United States – Cincinnati is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals by identifying needs and recommending deposits and other banking products.

You will process transactions accurately, balance daily, and provide exemplary service while cross-selling and referring customers to deepen relationships and collaborate with partners.

Qualifications

• High School Diploma or GED required, plus 1 year of customer service or related experience.
• Bachelor's degree preferred for advancement opportunities.
• Experience in banking or financial services is a plus.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow relationships through disciplined sales and referrals.
• Refer customers to other banking areas to deepen relationships.
• Follow all policies, security, and regulatory requirements.
• Demonstrate sales, service, and relationship management skills.

Skills

Customer service

Sales

Relationship management

Communication

Problem solving

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking

Mobile banking

Job description

Huntington Bank in United States – Cincinnati is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals by identifying needs and recommending deposits and other banking products.

You will process transactions accurately, balance daily, and provide exemplary service while cross-selling and referring customers to deepen relationships and collaborate with partners.