Customer Experience Banker: Financial Concierge

Huntington National Bank; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington National Bank in Cincinnati, OH is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow relationships by identifying goals and needs and recommending appropriate deposits and other banking products.

You will process transactions accurately, balance daily, and deliver exemplary service while educating customers on deposit products and guiding referrals across bank areas.

Qualifications

• Minimum of 1 year customer service experience in administration, contracting, civil affairs, or similar role (or military service).
• Experience in banking or financial services is preferred but not required.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through a structured sales process and referrals.
• Refer customers to other areas of the bank to deepen relationships.
• Adhere to all policies, risk and regulatory requirements.
• Demonstrate sales, customer service, relationship management and banking knowledge.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in Cincinnati, OH is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow relationships by identifying goals and needs and recommending appropriate deposits and other banking products.

You will process transactions accurately, balance daily, and deliver exemplary service while educating customers on deposit products and guiding referrals across bank areas.