Customer Experience Banker: Financial Concierge

Huntington-Bank; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Huntington in Austin, TX is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow relationships by identifying financial goals and recommending deposits and banking products.

You will process transactions accurately and balance daily while delivering exemplary service. Role emphasizes proactive relationship growth, education on deposit products, and adherence to policy in a collaborative branch environment.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Relationship management

Banking products

Problem solving

Education

High School Diploma or GED

Job description

Huntington in Austin, TX is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow relationships by identifying financial goals and recommending deposits and banking products.

You will process transactions accurately and balance daily while delivering exemplary service. Role emphasizes proactive relationship growth, education on deposit products, and adherence to policy in a collaborative branch environment.