Customer Experience Associate - World-Class Service

Hertz; Tucson (AZ); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

401(k) with match

Flexible shifts

Job summary

Hertz in Tucson, AZ is hiring a Dollar/Thrifty Customer Service Associate to deliver world-class service at the counter and during vehicle returns. You will greet customers, guide them through rental touchpoints, and ensure accurate documentation while representing the Hertz brand with professionalism.

Responsibilities include resolving issues, assisting customers efficiently, and maintaining a positive, team-driven environment.

Qualifications

• Passion for customer service and attention to detail
• Self-motivated to achieve goals
• Strong computer proficiency and ability to multi-task
• Proficiency in English
• Good communication skills in English
• Ability to work in a fast-paced environment
• Excellent organizational and time management skills
• Demonstrated teamwork and professionalism

Responsibilities

• Provide world class customer service by managing the rental process per Hertz policies
• Welcome each customer with a friendly greeting
• Represent Hertz with professional appearance and conduct
• Ensure a clean and safe vehicle for every customer
• Own and resolve customer service issues promptly
• Assist and coordinate customers in the queue to minimize wait times

Job description

Hertz in Tucson, AZ is hiring a Dollar/Thrifty Customer Service Associate to deliver world-class service at the counter and during vehicle returns. You will greet customers, guide them through rental touchpoints, and ensure accurate documentation while representing the Hertz brand with professionalism.

Responsibilities include resolving issues, assisting customers efficiently, and maintaining a positive, team-driven environment.