Part Time Customer Service Sales Associate

Hertz; Los Angeles (CA); Hybrid; USD 34,000 - 41,000; Part time

Benefits offered by this job

Employee discounts

Theme park tickets

Gym discounts

Job summary

Hertz in Los Angeles is seeking a Part-Time Customer Service Sales Associate to consult with customers on rentals, offer products, and maximize revenue while delivering world-class service.

You will welcome customers, process rentals, and uphold Hertz brand standards in a fast-paced environment, using strong communication and teamwork to ensure a smooth customer experience.

Qualifications

• Previous customer service or sales experience.
• Ability to upsell and handle objections.
• Strong communication and interpersonal skills.
• English fluency; multilingual encouraged.
• Ability to work flexible shifts including weekends.

Responsibilities

• Provide world class customer service by managing the rental process.
• Welcome each customer with a smile and be courteous.
• Represent Hertz professionally in appearance and behavior.
• Utilize sales techniques to identify customer needs and offer products.
• Aim to maximize revenue while ensuring customer satisfaction.
• Process rental documents accurately and coordinate returns.
• Address questions and resolve issues promptly and effectively.

Skills

Customer service

Sales

Communication skills

English proficiency

Multi-tasking

Teamwork

Professional appearance

Computer literacy

Job description

The part time Dollar/Thrifty Customer Service Sales Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

What You’ll Get:

• Hourly Rate is $25.00 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%
• Bonus: Eligible, Up to 12%
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Employee Assistance Program for employees & family
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
  

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment
  

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time

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