Customer Experience Associate: Life Insurance & Annuities

Americo; Missouri; Presencial; USD 41 000 - 50 000; Tempo integral

Resumo da oferta

Americo's Customer Experience Center in St. Joseph, Missouri seeks a dedicated CXC Associate to handle inbound calls and emails, resolve inquiries, and process policy transactions with clear, empathetic communication.

You will develop life insurance and annuity product knowledge, grow professionally, and contribute to a team-oriented workplace that values service excellence and customer outcomes.

Qualificações

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Customer service mindset with a genuine desire to help others resolve issues and understand their needs.
• Ability to learn, retain, and apply detailed product and process information.
• Strong problem-solving, critical-thinking, and active listening skills.
• Ability to multitask, navigate multiple computer systems simultaneously, and manage time effectively.
• Attention to detail and commitment to accuracy in data entry, documentation, and transaction processing.
• Ability to remain calm, professional, and positive across a high volume of customer interactions.

Responsabilidades

• Provide professional, courteous, and empathetic service to Americo life insurance and annuity customers through inbound phone, email, and written contacts.
• Answer inquiries and process requests related to life insurance and annuity policies with accuracy and efficiency.
• Research policy information and clearly explain coverage details, benefits, available options, and next steps.
• Complete account updates, financial transactions, and other policy service requests accurately and within established guidelines.
• Prepare written correspondence, documentation, and follow-up communications as required.
• Collaborate with internal departments to resolve complex customer inquiries and ensure issues are fully resolved.

Conhecimentos

Verbal and written communication

Customer service mindset

Problem solving

Active listening

Multitasking

Attention to detail

Time management

Team collaboration

Formação académica

High school diploma or equivalent

Associate’s degree or equivalent work experience

Ferramentas

CRM systems

Microsoft Office

Descrição da oferta de emprego

Americo's Customer Experience Center in St. Joseph, Missouri seeks a dedicated CXC Associate to handle inbound calls and emails, resolve inquiries, and process policy transactions with clear, empathetic communication.

You will develop life insurance and annuity product knowledge, grow professionally, and contribute to a team-oriented workplace that values service excellence and customer outcomes.