Customer Experience Associate (Hybrid)

Stryker Group; Portage (MI); On-site; USD 60,000 - 83,000; Full time

Job summary

Stryker Group in Portage, MI, is seeking a Customer Experience Associate to support the IVS division across medical education, consultant engagement, and partnerships with professional societies.

You will coordinate educational programs, manage consultant contracting activities, and support industry events including trade shows, workshops, cadaver labs, and symposiums, collaborating with marketing, sales, compliance, legal, and R&D teams.

Qualifications

• Bachelor’s degree required.
• Medical device or healthcare industry experience preferred.
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint).

Responsibilities

• Build and maintain effective relationships across sales, marketing, Medical Education, Customer Experience, and other cross-functional stakeholders.
• Demonstrate strong product, procedural, and competitive landscape knowledge to support business and customer engagement objectives.
• Develop and enhance educational content and programs by leveraging healthcare professional (HCP) insights, customer feedback, and cross-functional collaboration.
• Coordinate and support for Medical Education programs, including logistics, content delivery, trade show support, and exhibit management.
• Apply expertise in Medical Education and Customer Experience strategies to provide input on workstreams, adapt programs to customer needs, and drive program effectiveness.
• Define, track, and evaluate key performance metrics to measure program success and identify opportunities for improvement.
• Support the consultant network, including maintaining consultant relationships, SharePoint sites, dashboards, invoices, applications, and accurate consultant profile information.

Skills

Cross-functional collaboration

Relationship building

Education

Bachelor's degree

Tools

Microsoft Office

Job description

What you will do:

The Customer Experience Associate role offers a unique opportunity to gain broad exposure across the IVS division while supporting key initiatives in medical education, consultant engagement, and professional society partnerships. The position will help coordinate educational programs, manage consultant relationships and contracting activities, and support industry events such as trade shows, workshops, cadaver labs, and symposiums. Working closely with cross-functional partners including marketing, sales, compliance, legal, and R&D teams, the associate will play an important role in delivering a seamless customer experience.

• Build and maintain effective relationships across sales, marketing, Medical Education, Customer Experience, and other cross-functional stakeholders.
• Demonstrate strong product, procedural, and competitive landscape knowledge to support business and customer engagement objectives.
• Develop and enhance educational content and programs by leveraging healthcare professional (HCP) insights, customer feedback, and cross-functional collaboration.
• Coordinate and support for Medical Education programs, including logistics, content delivery, trade show support, and exhibit management.
• Apply expertise in Medical Education and Customer Experience strategies to provide input on workstreams, adapt programs to customer needs, and drive program effectiveness.
• Define, track, and evaluate key performance metrics to measure program success and identify opportunities for improvement.
• Support the consultant network, including maintaining consultant relationships, SharePoint sites, dashboards, invoices, applications, and accurate consultant profile information.

What you need

Required

• Bachelor’s degree required

Preferred

• Medical device or healthcare industry experience
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)

United States of America Pay Ranges:

• USN: $59,900 - $83,300 USD Annual

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