Customer Experience Associate (Hybrid)

Stryker Corporation; Portage (MI); Hybrid; Confidential; Full time

Job summary

Stryker Corporation in the United States (MI, Portage area) seeks a Customer Experience Associate to coordinate educational programs, support consultant engagement, and help manage industry events and activities. This role partners with Marketing, Sales, Compliance, Legal and R&D to ensure a seamless customer experience and robust program execution.

The position emphasizes building cross-functional relationships, leveraging HCP insights, and tracking program KPIs to identify opportunities for

Qualifications

• Bachelor’s degree required.
• Medical device or healthcare industry experience preferred.
• Proficiency in Microsoft Office (Excel, Word & PowerPoint) preferred.

Responsibilities

• Coordinate educational programs, manage consultant relationships and contracting activities.
• Support industry events such as trade shows, workshops, cadaver labs and symposiums.
• Collaborate with cross-functional partners including marketing, sales, compliance, legal and R&D to deliver a seamless customer experience.
• Define, track and evaluate key performance metrics to measure program success and identify opportunities for improvement.

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Work Flexibility: Hybrid or Onsite

What you will do

The Customer Experience Associate role offers a unique opportunity to gain broad exposure across the IVS division while supporting key initiatives in medical education, consultant engagement, and professional society partnerships. The position will help coordinate educational programs, manage consultant relationships and contracting activities, and support industry events such as trade shows, workshops, cadaver labs, and symposiums. Working closely with cross-functional partners including marketing, sales, compliance, legal, and R&D teams, the associate will play an important role in delivering a seamless customer experience. Build and maintain effective relationships across sales, marketing, Medical Education, Customer Experience, and other cross-functional stakeholders. Demonstrate strong product, procedural, and competitive landscape knowledge to support business and customer engagement objectives. Develop and enhance educational content and programs by leveraging healthcare professional (HCP) insights, customer feedback, and cross-functional collaboration. Coordinate and support for Medical Education programs, including logistics, content delivery, trade show support, and exhibit management. Apply expertise in Medical Education and Customer Experience strategies to provide input on workstreams, adapt programs to customer needs, and drive program effectiveness. Define, track, and evaluate key performance metrics to measure program success and identify opportunities for improvement. Support the consultant network, including maintaining consultant relationships, SharePoint sites, dashboards, invoices, applications, and accurate consultant profile information.

What you need

Required

• Bachelor’s degree required

Preferred

• Medical device or healthcare industry experience
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)

United States of America

Pay Ranges: USN: $59,900 - $83,300 USD Annual View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.