Customer Experience Associate

RH; San Francisco (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

RH in San Francisco is seeking a Customer Experience Associate to deliver a premium, luxury service experience. You will engage with clients, understand their needs, and guide them to RH’s design offerings with discretion and professionalism.

The role emphasizes excellent communication, attention to detail, and teamwork with store and design units to exceed expectations. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred.
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• People and relationship-driven.
• Driven to deliver first-class service and exceed customer expectations.
• Ability to recognize and respond to multiple priorities.
• Exceptional analytical, problem-solving, and decision-making skills.
• Strategic, highly organized and results-oriented.
• Excellent verbal and written communication skills.
• Commitment to Quality with exceptional attention to detail.

Responsibilities

• Live Our Vision, Values, and Beliefs every day.
• Represent the RH brand through polished communication, personal appearance and professionalism.
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations.
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded.
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems.
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships.
• Qualify and educate potential design customers on services offered by RH Interior Design.

Skills

Customer service

Communication

Problem solving

Attention to detail

Sales knowledge

Tools

Salesforce

MacOS

Google Apps

Microsoft Office

iOS devices

Job description

JOB DESCRIPTION:

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.

The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES:

• Live Our Vision, Values, and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design
• OUR REQUIREMENTS
• 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving, and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays
• PHYSICAL REQUIREMENTS
• Ability to travel to the nearest gallery as needed

About Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.