Customer Experience Associate — Growth & Benefits

Finish Line; Aurora (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Dynamic environment

DEI initiatives

Job summary

Finish Line is seeking an Associate to support daily retail operations and deliver exceptional customer experiences in our store. You will contribute to store success through sales, merchandising, and customer service, with a focus on teamwork and adaptability.

The role requires weekend/holiday availability, strong English communication, and basic math skills for POS usage. Competitive compensation includes benefits and 401K eligibility.

Qualifications

• Retail experience preferred with sales targets.
• Customer-centric approach delivering outstanding service.
• Strong communication and collaboration in a fast-paced environment.
• Willingness to work flexible hours, including weekends and holidays.
• Tech-savvy with basic math and familiarity with POS systems.

Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.
• Additional duties and projects as required.

Skills

Retail experience

Customer service

Communication

Flexibility

POS systems

Tools

POS systems

Job description

Finish Line is seeking an Associate to support daily retail operations and deliver exceptional customer experiences in our store. You will contribute to store success through sales, merchandising, and customer service, with a focus on teamwork and adaptability.

The role requires weekend/holiday availability, strong English communication, and basic math skills for POS usage. Competitive compensation includes benefits and 401K eligibility.