Customer Experience Associate — Front End & Safety

Kroger Family of Companies; Winfield (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Kroger Family of Companies in Kansas is seeking a customer-focused associate dedicated to delivering outstanding service and helping customers find the products they need. The role emphasizes maintaining a safe, clean environment and supporting the Customer 1st strategy across departments.

You will promote trust among teammates, answer customer questions, keep knowledge of products current, handle spills promptly, and uphold safety procedures in accordance with company guidelines.

Qualifications

• Must be able to handle stressful situations.
• Excellent verbal and written communication skills.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
• Clean up spills as needed, collect and pick up trash inside store and parking lot
• Maintain cleanliness of department and other areas assigned
• Display a positive attitude
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
• Collaborate with team members to encourage teamwork
• Adhere to all local, state and federal laws, and company guidelines
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Stress management

Effective communication

Job description

Kroger Family of Companies in Kansas is seeking a customer-focused associate dedicated to delivering outstanding service and helping customers find the products they need. The role emphasizes maintaining a safe, clean environment and supporting the Customer 1st strategy across departments.

You will promote trust among teammates, answer customer questions, keep knowledge of products current, handle spills promptly, and uphold safety procedures in accordance with company guidelines.