Customer Experience Associate: Flexible Shifts & Growth

Aafes; Fort Irwin (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible scheduling

Medical, dental, life and disability保险

401K / pension plan

Job summary

The Army & Air Force Exchange Service (the Exchange) is seeking a Customer Experience Associate – Customer Service Expert at Fort Irwin, CA. You will greet customers, handle transactions, and assist with refunds and exchanges to ensure a frictionless shopping experience.

We offer flexible scheduling, comprehensive benefits, and opportunities for development; you will be expected to stay calm under pressure, cross-train as needed, and maintain a friendly, helpful attitude toward customers and

Qualifications

• High school diploma or equivalent required.
• Ability to stay calm when customers are stressed or upset.
• Able to think quickly to answer customer questions.

Responsibilities

• Greet customers with eye contact and a welcoming manner.
• Acknowledge waiting customers and manage lanes efficiently.
• Process transactions accurately and offer appropriate product guidance.
• Assist customers with returns and exchanges smoothly and courteously.

Skills

Learn adaptability

Calm under pressure

Quick thinking

Education

High school diploma or equivalent

Tools

Cash handling

Job description

The Army & Air Force Exchange Service (the Exchange) is seeking a Customer Experience Associate – Customer Service Expert at Fort Irwin, CA. You will greet customers, handle transactions, and assist with refunds and exchanges to ensure a frictionless shopping experience.

We offer flexible scheduling, comprehensive benefits, and opportunities for development; you will be expected to stay calm under pressure, cross-train as needed, and maintain a friendly, helpful attitude toward customers and