Customer Experience Associate – Fitness Club

National Fitness Partners; Indianapolis (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

Paid time off

401K with employer match

Health insurance options

Life Insurance & Short-Term Disability

Employee assistance program

Free employee Black Card

Job summary

National Fitness Partners is seeking a Customer Service Representative to support Planet Fitness members and guests, delivering a friendly, judgement-free experience in a busy Indianapolis club. You will handle inquiries, sign ups, and club operations with a focus on service excellence.

We offer growth opportunities, competitive pay with scheduled increases, shift-differential pay, PTO, a 401K with employer match, health/dental/vision options, and other benefits to support your work and life.

Responsibilities

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
• Provide a clean, sanitized and safe club environment.

Job description

National Fitness Partners is seeking a Customer Service Representative to support Planet Fitness members and guests, delivering a friendly, judgement-free experience in a busy Indianapolis club. You will handle inquiries, sign ups, and club operations with a focus on service excellence.

We offer growth opportunities, competitive pay with scheduled increases, shift-differential pay, PTO, a 401K with employer match, health/dental/vision options, and other benefits to support your work and life.